How does my order get processed?
Every item in our store is made to order through our fulfillment partner,Printful. Once you place an order, it’s automatically sent to Printful for printing, quality checks, and shipping directly to your address.
Can I change or cancel my order after placing it?
We start production shortly after your order is confirmed, so changes or cancellations aren’t guaranteed. If you need to update something, please contact us atwearegoodpets@gmail.com within6 hours of placing your order, and we’ll do our best to help before it goes into production.
How do I check my order status?
You’ll receive an order confirmation email right after purchase, followed by a tracking link once your item ships. You can also check your order’s progress in your shipping confirmation email.
Do you ship worldwide?
Yes! We ship to most countries worldwide through our trusted print partners.
How long does shipping take?
Since every item is made to order, please allow2–5 business days for production before shipping.
After fulfillment:
USA: 3–6 business days
Canada & Europe: 5–10 business days
Australia & New Zealand: 7–15 business days
Rest of world: 10–20 business days
Where do orders ship from?
Printful ships orders from the facility closest to your delivery address — mainly from the U.S. (North Carolina, Texas) orEurope (Latvia, Spain) to reduce delivery time and carbon footprint.
Will I get a tracking number?
Yes. Once your order ships, you’ll receive an email with tracking details. It may take 24–48 hours for tracking updates to appear.
I ordered multiple items, will they arrive together?
Not always. Different products may be printed and shipped from separate facilities, so you might receive multiple packages with separate tracking numbers.
Do you charge customs or import fees?
International orders may be subject to customs or import taxes depending on your country. These fees are not included in your purchase price and are the customer’s responsibility.
My package hasn’t arrived. What should I do?
If your tracking hasn’t updated or your order seems delayed, please contact us atwearegoodpets@gmail.com within30 days of the estimated delivery date. We’ll investigate with Printful and, if confirmed as lost, we’ll send a replacement at no cost.
Can I return or exchange an item if I change my mind or ordered the wrong size?
Unfortunately, no. Because all items aremade to order, we can’t accept returns or exchanges for wrong size, color preference, or change of mind. Please review oursize guide before purchasing.
What if my item arrives damaged, misprinted, or defective?
If your order is damaged or misprinted, please emailwearegoodpets@gmail.com within30 days of receiving your item.
Include your order number and photos of the issue, we’ll verify it and send areplacement or refund at no additional cost.
My package was returned to sender. What happens now?
If your package was returned due to anincorrect address, unclaimed delivery, or refusal, Printful will charge for reshipping.
Once you provide the correct address and confirm payment for reshipping, we’ll have it sent again.
Do I need to send the damaged item back?
No. Printful only requires photo evidence for claims, you don’t need to return defective or damaged products.
Where do returns go?
All returns are automatically sent to aPrintful facility. Please don’t send returns directly to us or any address listed on the package. Unauthorized returns will not be refunded.
How do I find my size?
Each product page includes a detailedsize chart (in inches and centimeters). Please measure a shirt or hoodie you already own and compare it to the chart for the best fit.
Are your products unisex?
Yes. All T-shirts, hoodies, and sweaters are designed with aunisex fit, suitable for all genders.
What materials do you use?
All apparel is made from premium cotton or cotton blends for softness and durability.
Exact materials are listed on each product page (for example, “100% cotton” or “65% cotton / 35% polyester”).
Are the colors exactly as shown?
We do our best to display colors accurately, but screen settings and lighting may cause slight variations in shade.
What payment methods do you accept?
We accept major credit cards,PayPal, andApple Pay via secure checkout on Shopify.
Will I be charged sales tax or VAT?
Sales tax or VAT may be applied automatically at checkout depending on your country’s regulations.
How do I contact you?
For any questions about your order, email us atwearegoodpets@gmail.com.
We aim to respond within24–48 hours (Monday to Friday).
Do you offer gift packaging or personalized notes?
Not at this time, but we’re working to add that feature in the future!
How do I stay updated on new drops or restocks?
Follow us on Instagram, Facebook and TikTok at@wearegoodpets for updates and new collection announcements.
Returns for buyer’s remorse, wrong size, or wrong color arenot accepted.
Damaged or lost orders are alwaysreplaced or refunded.
Please double-check your address before confirming your order.
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